Bandwidth is a trading name associated with Hydra Communications Limited (Registered in England & Wales with company number 07780501).
When ordering a service from us we require you to be at least 16 years of age. If you’re under the age of 16, you hereby confirm that you have consent from a parent or guardian allowing you to sign up with us.
Our services can be used for anything that is legal under UK law, things that our services
cannot be used for, but is not limited to is;
- Carrying out DDoS or Amplification attacks
- Spoofing IPs
- Port scanning (includes zmap)
- Sending spam emails or distributing malware
- Being a peer for torrenting
- Hosting or facilitating of phishing websites
- The use of cracked or un-licensed software
- Creating virtual GRE tunnels to other data center services. (excludes VPN's for home connections)
Refund Policy
We offer a 7-day money back guarantee if your services are to be found at fault, this could be because of the following reasons;
- Network outage lasting more than 3 hours
- Power outage lasting more than 6 hours
- Hardware replacement taking longer than 48 hours
If you are outside of the 7-day guarantee, then you can be refunded pro-rate ( (Total Paid for Effected Service / Days in the term) * Days left on billing period ),
however if any of your services have broken the rules laid out in our usage terms, then you do not qualify for a refund at any point during your billing period.
Data Loss and Prevention
Hydra Communications Limited will not be held responsible for the backing up and integrity of customers data. In the case that data loss may occur, you will be held responsible for your own data and a refund cannot be offered if outside the 7-day distance-selling policy. When a hard drive or SSD fails, we will replace the failed hardware within 24 hours.
If you have outstanding bills for your services, then this can lead to data loss through server reinstallation after 5 days of being overdue.
Age Requirement
You must be over the age of 16 to signup to any of our services or place an order.
Cancellations
If you do not wish to renew your service with us then you must confirm a cancellation either via the order page or email/ticket. Services that have not been cancelled will continue to run for 10 days past due and then any overdue invoices will be sent to collections.
Billing & Cancellations
Any services that have outstanding bills for 5 days will be automatically reinstalled at midnight (5 Days after the due date), this willl lead to total data loss on your server. If there are special circumstances regarding the payment, then the 5 days can be extended.
All cancellation requests must be made via the Zare Manager and not via email. Cancellations will automatically cancel all outstanding invoices for the service and will be removed from your account at the end of its billing period. Cancellations can be revoked at anytime, if not immediate.
By adding your card as a payment method you give permission to be automatically billed for overdue invoices even when auto-recharge is not enabled (auto-recharge is for hourly billed cloud servers only)
Sales Pricing
If at any point list prices are reduced due to a sale or high stock levels, your existing services pricing cannot be lowered or ammended to the sale pricing. You may also not order a server in a sale/lower pricing to replace existing servers of the same or similar specification (You may order sale/lower pricing servers as additional services, as long as you do not cancel any within 45 days.). We reserve the right to terminate/suspend or charge your account extra in the event that you have tried to do any of the former points.
Our Guarantees
All your services benefit from our guarantees
- 99.9% Network Uptime
- 99.99% Power continuity
- 24 hour hardware replacement
- 6 hour, business hours, ticket reponse time
