Control Panel


How to make a formal data removal request:

How to make a formal data request:

How long do we store data?

The below data is stored for the mandatory 7 years required by HMRC in the event of an account audit: (7 year countdown timer starts from when you no longer have any active services and have opted to close your account)
  • Full Name
  • Full Address
  • Email Address
  • Phone Number
  • Country
  • Company Name
  • VAT Number
  • Order Records
  • Invoices
  • Transactions (ID's, amounts, timestamps)

All other data is stored for 6 months before being purged from our databases, this includes, but is not limited to:
  • General logging (actions carried out on the control panel)
  • Email logs
  • Ticket attachments
  • Tickets and replies
  • API logs
  • Abuse reports

How do we store data?

All data is stored in replicated databases at two locations within the European Union and two states within the United States. These are as follows:
  • London, United Kingdom
  • Frankfurt, Germany
  • Los Angeles, United States
  • New York, United States
We employ the highest level of encryption for stored passwords, this includes the following:
  • CRYPT_BLOWFISH two-way encryption
  • Unique SALTS on a per user basis resulting in zero password hash clashing
  • High compute time for PASSWORD_BCRYPT/CRYPT_BLOWFISH algorithm

Data Protection Officer (DPO)

Mr Harry Beasant
Hydra Communications Limited
Unit 1 Apex Court, Bradley Stoke
Bristol, United Kingdom, BS324JT
[email protected]

ICO Data Protection Register
Registration ID: ZA272641